The Philippines is bound to have a lot of call centers, especially inbound contact centre today. Different business process outsourcing companies or BPO’s offer varied services that cater to customer complaints and queries and one of these services is inbound customer service in an inbound contact centre.
Inbound contact centre will always be a significant vehicle to care for customers because it is already in hand. This contact centre is also very important for the fact that it could also market and promote the product and service of a hiring company. Also, the hiring company can generate more when using this kind of service and can save money and resources.
Business process outsourcings Philippines are beginning to grow exponentially. It was reported in the online IT news company - www.cio.com that the Philippines is one of the outsourcing hot spot this year and it will soon outpace India which is the current dominant offshore outsourcing destination today.
On the other hand, the Philippines is also a sought- after inbound contact centre destination for foreign BPO’s due to the fact that Filipinos are known for their proficiency in English as well as their passion to work. No wonder, call center companies in the Philippines are spreading like wildfire in every city in the country. They have trust and confidence to Filipino workers just like foreigners overseas.
Moving on, it is not also a doubt that BPO and lead generation Philippines have Filipino workers who are good in communicating and assisting foreign customers because of them being well- trained and precise in giving customer service to these customers. They are also laudable to foreign clients for the reason that they have high respect on the people in other nations as well as their own authorities. Nonetheless, the Philippines will soon be a capital to the growing inbound contact centre in the world.
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Thursday, June 24, 2010
Philippines: Still A Preferred Destination for Inbound Contact Centres
6:40 AM
live2carepostmaster
4 comments:
No wonder if the Philippines will be the next Capital of Call Center. Because many call centers around the globe transfer their accounts here in the Philippines. I'm proud to be Pinoy. We are not only communicate in Tagalog language but also we can communicate in english.
Why not? Filipinos are capable of resolving complaints and issues quickly. Philippine call center has the capacity to provide cost-effective call center services through hiring of experienced and skilled telemarketing Philippines call center staff.
I agree with you there, according to research "Business process outsourcings Philippines are beginning to grow exponentially." and it is very in demand nowadays. Anyway, I enjoyed reading this post. Looking forward for your next post.
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