Contact Center Conference Scheduled on August 2011

Currently the Philippines is considered the No. 1 location for outsourcing voice solutions world-wide, the Philippine call center market needs to safeguarded its place and improve deeper. ‘‘Sustaining the Lead, Expanding Opportunities” is the motif for this year’s Worldwide Call Center Convention and Expo 2011, the flagship event of the Contact Center Association of the Philippines (CCAP), to be put on Aug. 2-3 at the SMX Convention Center in National Capital Region.

CCAP is the trade group that signifies 72 global and local lead generation centers working in the Philippines. Now on its seventh run, the International Contact Center Conference and Expo is the marketplace largest get together of contact center experts, drawing 7,000 meeting delegates and present customers from all over the Telemarketing call center communities.

‘‘With the Philippines now tagged as the international innovator for outsourced voice providers, the Worldwide Contact Center Meeting and Expo is a great foundation to present industry trends and present best practices,” CCAP president Benedict Hernandez said in a press report.

Managers said the discussion and expo features a various variation of speakers and panelists from within and outside the Philippines call center industry, guaranteeing a rich learning encounter. It also provides a venue to multilevel with key stakeholders in the industry, which includes government administrators, professionals, investors, journalists, analysts, vendors, and service solutions.

One of several highlights of the convention is CCAP’s ‘‘State of the Industry” record. “This year is particularly special since CCAP is commemorating its tenth anniversary,” Hernandez said.

The exposition, however, will showcase the industry’s newest treatments from the leading vendors, vendors, and service providers, for instance call center systems, software applications, telecommunications infrastructure, office space and products, employment and instruction, and peripheral services. Call center convention set August 2 to 3, 2011 in Manila.